Cancellation, Weather, and Refund Policy
Wakezone Watersports wants every booking to feel clear, secure, and easy to understand. Please review our cancellation, weather, and refund policy before booking jet ski rentals, boat rentals, tours, and watersports activities in Key Largo, Marathon, and Conch Key.
For quick help with an upcoming reservation, call 682-320-0122. Our team is available daily during business hours from 8:30am – 6:00pm to help with booking questions, weather-related updates, and eligible rescheduling options.
1. Customer Cancellations & Rescheduling
- More than 48 hours’ notice: Reservations canceled more than 48 hours before the scheduled start time will receive a full refund or may be rescheduled at no additional cost.
- Within 48 hours: Cancellations made within 48 hours of the scheduled start time are non-refundable.
- No-shows: If you do not arrive for your scheduled rental or activity time, the reservation is considered a no-show and the entire booking fee is forfeited.
2. Inclement Weather & Safety Policy
Safety is our top priority. Conditions in the Florida Keys can change quickly, so our team actively monitors forecasts and on-water conditions for rentals and tours departing from Key Largo, Marathon, and Conch Key.
- Provider cancellations: If we determine that high winds, heavy rain, lightning, or other conditions make your activity unsafe, we will cancel the reservation before departure.
- Your options: If our team cancels for safety reasons, you may reschedule to a different day or time, subject to availability, or receive a full refund for the affected booking.
- Mid-activity interruptions: If severe weather cuts your scheduled time short after departure, refunds or credits will be prorated based on the remaining time of your rental.
3. Booking Engine & Technical Processing
All online bookings are secured through our reservation platform so guests can book Wakezone Watersports rentals and tours with confidence.
Approved refunds will be credited back to the original form of payment. Please allow 3 to 7 business days for bank processing times to appear on your statement.
This policy applies to eligible Wakezone Watersports reservations across our Florida Keys service areas and is intended to keep expectations clear before arrival.
4. Contact and Support
If you need to make a change to an upcoming reservation, please contact us as soon as possible. Calling early gives our team the best chance to help with eligible rescheduling and booking support.
Phone: 682-320-0122
Hours: 8:30am – 6:00pm daily